Refund Policy

Please read this policy carefully before ordering. By purchasing from gigahardware.net you agree to the terms below. We keep them strict so we can keep prices honest.

1. Returns

We do not offer exchanges.

An item is eligible for return only if ALL of the following are true:

It is unopened and unused, in the exact condition you received it.

It is in the original packaging, with the factory seal intact and all accessories, tags and inserts included.

You can provide the order number or proof of purchase.

The return is requested within 14 days of the delivery date.

Once an item has been opened, it cannot be returned or refunded for any non-quality reason. Please confirm the model, layout and compatibility before you open the packaging.

Returns for any reason other than a verified product defect - including change of mind, wrong expectations, or ordering errors - are entirely the customer's responsibility: the customer pays all return shipping and handling costs, and the original shipping fee is not refunded. Use a tracked courier service; we cannot refund parcels that never reach us.

Never ship a return without contacting us first through the Contact Us page and receiving our written confirmation and return address. Unauthorised returns cannot be processed or refunded.

2. Defective Items

If an item is confirmed faulty on arrival, report it within 7 days of delivery via the Contact Us page with your order number and clear photos or video of the fault. Verified factory defects are repaired, replaced or refunded at our discretion, and we cover the shipping for confirmed cases. Faults caused by misuse, physical damage, spills, drops or modification are not covered.

3. Refunds

After we receive and inspect a return, we will notify you of the approval decision. Approved refunds are issued to the original payment method within 10 business days; your bank or card issuer may need additional time to post the credit. If a returned item arrives opened, used, damaged or incomplete, we may reject the refund or deduct the loss in value, and ship the item back to you at your cost.

4. Order Cancellation

Orders may be cancelled only before they are shipped. All cancellations are subject to a 4% processing and restocking fee, which covers non-refundable payment charges. Once an order has shipped, it can no longer be cancelled - the return rules above apply instead.

5. Final Sale Items

Sale items, clearance items and gift cards are final sale and cannot be returned or refunded.

6. Contact

To request a return or ask a question, message us through the Contact Us page on this site. We reply within 1-2 business days.