Privacy Policy

GIGA HARDWARE respects your privacy. This policy explains what personal data we collect through gigahardware.net, why we collect it, how long we keep it, and the choices you have. It applies to all visitors and customers worldwide.

What We Collect

Order information: your name, shipping address, email address, phone number, and details of the products you purchase. Payment is processed by our payment providers; we receive confirmation of payment but never your full card number.

Account information: if you create an account, your email address, password (stored in hashed form only) and order history.

Messages: anything you send us through the contact form, including your name and email address, so that we can reply.

Technical data: like most websites, our servers record IP addresses, browser type and pages visited, used for security, fraud prevention and to keep the Site working properly.

What We Use It For

To fulfil orders: processing payment, arranging delivery, sending order and tracking notifications. To provide support: answering messages, handling returns, refunds and warranty claims. To operate the Site: security, fraud prevention, fixing errors, and understanding which products and pages are useful. To send marketing only if you have opted in; every marketing email includes an unsubscribe link, and unsubscribing never affects your orders.

Who We Share It With

We share personal data only with service providers who need it to serve you: payment processors (to take payment securely), shipping carriers (name, address, phone for delivery), and IT service providers that host our infrastructure. We require these providers to protect your data. We do not sell or rent personal data to anyone. We may disclose data if required by law or to protect against fraud.

International Transfers

We operate globally, and our servers and providers may be located outside your country. Where data crosses borders we take reasonable steps to ensure it remains protected to the standard described in this policy.

Cookies

The Site uses essential cookies to keep your cart and login session working, and basic analytics to understand site usage. You can control cookies in your browser settings; blocking essential cookies may prevent checkout from working.

How Long We Keep Data

Order records are kept as long as needed to provide warranty support and to meet tax and accounting obligations, then deleted or anonymised. Account data is kept until you ask us to delete your account. Contact messages are kept for up to 24 months.

Your Rights

Depending on your local law (including Malaysia's PDPA and the EU/UK GDPR), you may have the right to access the personal data we hold about you, correct it, delete it, restrict or object to its processing, and receive a portable copy. To exercise any of these rights, contact us via the Contact Us page; we will respond within a reasonable time and may need to verify your identity first.

Children

The Site is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has provided us personal data, contact us and we will delete it.

Security

We use HTTPS across the Site, restrict access to personal data, and keep our systems updated. No online service can guarantee absolute security, but we take the protection of your data seriously.

Changes to This Policy

We may update this policy as the Site evolves; the current version is always available on this page.

Contact

Privacy questions and requests: via the Contact Us page on this Site.